Harold Park Carpet Cleaners Terms and Conditions

Harold Park Carpet Cleaners provides professional domestic and commercial carpet cleaning services across the UK on the basis of the following Terms and Conditions. By making a booking, confirming a quotation, or allowing work to commence, the customer agrees to be bound by these terms. These conditions are designed to set clear expectations regarding the booking process, payments, cancellations, liability, waste handling, and the legal framework that applies to our services. They should be read carefully before any appointment is arranged.

Throughout this document, references to “we,” “us,” and “our” mean Harold Park Carpet Cleaners, and references to “you” or “the customer” mean the person, business, landlord, tenant, or representative engaging our carpet cleaning services. These terms apply to all carpet cleaning appointments, including routine maintenance cleans, stain treatment, deodorising, upholstery-adjacent work where relevant, and any agreed add-on services. Any variation must be agreed in writing.

1. Booking process
All bookings are subject to availability and may be accepted only once we have confirmed the appointment details. A booking may be placed by telephone, email, online form, or other agreed method. A booking is not final until we have issued confirmation and, where requested, received any deposit or pre-authorisation. We may request information needed to prepare for the visit, including the number of rooms, carpet type, approximate condition, access arrangements, and any known stains, odours, or prior treatments.

It is your responsibility to provide accurate and complete information during the booking process. If the information supplied is incorrect or incomplete, the price, duration, and suitability of the service may need to be revised. We may decline to undertake work where access is unsafe, where the condition of the carpet is unsuitable for cleaning, or where the item presents a risk to equipment, property, or staff. Appointment times are offered as estimated arrival windows unless expressly stated otherwise.

2. Service scope and preparation
Our carpet cleaning services are carried out using professional methods selected according to carpet fibre, level of soiling, and practical site conditions. We will use reasonable skill and care, but no guarantee is given that all stains, marks, wear patterns, odours, or colour loss can be fully removed. Some older or delicate carpets may be more prone to distortion, shading, browning, or pile change. The customer should remove fragile items, small furniture, valuables, and personal belongings before the appointment unless otherwise agreed in advance.

Where furniture moving is agreed, it will be limited to reasonable and light items only, and at our discretion. We are not responsible for damage to furniture that is unstable, poorly assembled, or already weakened. Any special instruction concerning parking, access, keys, alarms, pets, or building restrictions must be provided before the appointment date. If access is delayed because necessary arrangements were not made, waiting time or additional attendance charges may apply.

3. Payments
Prices may be quoted as fixed rates, estimated rates, or subject to final inspection on site. Unless otherwise agreed, payment is due on completion of the work on the day of service. We may accept bank transfer, card payment, cash, or another approved method. In some cases, a deposit may be required to secure a booking, particularly for larger jobs, commercial work, repeat visits, or appointments made at short notice.

Any deposit paid may be used to reserve time in our schedule and cover administrative costs. If the customer cancels outside the permitted cancellation window, the deposit may be retained in whole or part, subject to applicable law and the circumstances of the booking. If additional work is requested on site, the price may increase accordingly, and any revised charge will be explained before the work continues. All prices are stated inclusive or exclusive of VAT only where clearly indicated.

Failure to pay on completion may result in the suspension of any future bookings, the addition of reasonable recovery costs where lawful, and referral to debt collection procedures if necessary. We reserve the right to charge interest on late payments at the statutory rate where permitted. The customer is responsible for ensuring that the person approving the service has authority to commit to the payment. Any dispute about an invoice should be raised promptly and in good faith, without withholding undisputed sums.

4. Cancellations and rescheduling
You may cancel or reschedule a booking by giving reasonable notice. Cancellations made with sufficient notice will generally not incur a charge, although any non-refundable deposit may still be retained if stated at the time of booking. Where a customer cancels late, fails to provide access, or is not present when the appointment is due to commence, we may charge a cancellation fee or call-out fee to cover wasted time and travel costs.

We may reschedule or cancel an appointment if circumstances beyond our control make attendance impractical or unsafe, including severe weather, vehicle breakdown, staff illness, flooding, utilities failure, or restrictions affecting access to the property. In such cases, we will aim to offer an alternative appointment at the earliest reasonable opportunity. We are not liable for any indirect loss caused by a cancellation or rescheduling beyond the refund of any payment made for work not performed, unless otherwise required by law.

If you need to change the scope of the service after booking, we may need to reassess the schedule and price. Changes requested immediately before or during the visit may not always be possible. Repeated cancellations or frequent changes may result in the refusal of future bookings. Reasonable notice means notice given in time for us to make practical use of the reserved slot, taking into account the nature of the job and the distance involved.

5. Liability
We will exercise reasonable skill and care in the provision of carpet cleaning services. However, our liability is limited to direct loss or damage caused by our proven negligence, breach of contract, or failure to use reasonable care and skill. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited under UK law.

Before cleaning begins, we may inspect the carpets and surrounding areas for signs of pre-existing damage, weak fibres, stains, colour loss, wear, poor installation, shrinkage risk, or unsuitable prior treatment. The customer acknowledges that some outcomes are influenced by the age and condition of the carpet, and that cleaning may reveal pre-existing issues that were not visible before treatment. We are not liable for deterioration caused by latent defects, improper prior maintenance, or manufacturing faults.

Where a carpet is especially delicate, heavily soiled, or at increased risk of change during treatment, we may recommend a test patch or limit the cleaning method used. If the customer instructs us to proceed against our recommendation, this is done at the customer’s risk, to the extent permitted by law. Any complaint about damage or unsatisfactory performance should be made as soon as reasonably possible after the service, with supporting photographs where available, so that the matter can be investigated promptly.

6. Waste regulations and environmental handling
Harold Park Carpet Cleaners will dispose of waste generated by our work in accordance with applicable UK waste legislation and environmental obligations. This includes reasonable control of waste water, extracted debris, used consumables, and packaging arising from the service. We will not knowingly discharge harmful substances into drains, soil, or watercourses in a manner that would breach legal requirements or local site rules. The customer must inform us of any special site restrictions affecting disposal, drainage, or environmental controls.

Where waste water or removed debris must be collected and taken away, we may charge a reasonable additional fee if this has not been included in the original quotation. The customer remains responsible for ensuring that the property’s drainage and infrastructure are suitable for the cleaning process. We are not liable for pre-existing drainage problems, blockages, or failures caused by defects in the property’s systems. We may refuse to use equipment or chemicals if doing so would create a risk of unlawful disposal or environmental harm.

Any cleaning solution, pre-spray, or treatment product used will be selected with care, but the customer should advise us of sensitivities, environmental concerns, or site-specific restrictions in advance. While we aim to use products responsibly, the customer acknowledges that carpet cleaning is a practical service involving water, soil extraction, and residue removal. It is the customer’s responsibility to take reasonable steps to protect nearby surfaces, electrical items, and personal belongings from contact with moisture or cleaning agents.

7. Customer responsibilities
You must provide safe access to the property and a working environment suitable for the service. This includes ensuring that the areas to be cleaned are reasonably clear, that any required utilities are available, and that any relevant pets are secured. If the property is occupied by tenants, contractors, or third parties, you must make sure they are informed of the appointment and any access requirements. Failure to prepare the property may result in delay, extra charges, or cancellation.

You must also tell us about any hazards, including exposed wiring, broken flooring, infestations, damp, mould, or unstable furnishings. If there is a risk to health and safety, we may stop work immediately. We may also refuse to move certain items or work in areas that are unsafe, unsanitary, or restricted by law, lease terms, or building management rules. The customer is responsible for ensuring that the service can be lawfully carried out at the premises.

8. Complaints and remedy
If you are dissatisfied with any aspect of our carpet cleaning service, you should notify us promptly so we can review the issue. We may request photographs, a description of the concern, and an opportunity to inspect the affected area. If we determine that a remedy is appropriate and reasonable, we may offer a re-clean, adjustment, or partial refund depending on the circumstances and the nature of the issue. Our assessment will take into account the carpet’s condition, the agreed scope of work, and what is practically achievable.

We are not obliged to provide a refund where the result complained of is due to pre-existing conditions, ordinary wear and tear, concealment of relevant facts, or realistic limitations inherent in carpet cleaning. Nothing in these terms affects your statutory rights as a consumer where applicable. Any agreed remedy will be offered in good faith and as a practical means of resolution, without admission of liability beyond what the law requires.

9. Force majeure
We shall not be in breach of these Terms and Conditions, nor liable for any delay or failure to perform, if such delay or failure results from events beyond our reasonable control. This includes, without limitation, extreme weather, accidents, fire, flood, industrial action, government restrictions, equipment failure, public health emergencies, supply interruptions, or other unforeseen events. In such circumstances, performance may be suspended, postponed, or adjusted as reasonably necessary.

Where a force majeure event affects a booked appointment, we will seek to communicate the situation as soon as reasonably practicable and offer a revised date if possible. If performance becomes permanently impossible, any payment made for undelivered services will be handled fairly and in accordance with applicable law. These events do not give rise to compensation for consequential loss, inconvenience, or missed opportunities unless such liability is imposed by statute.

10. Governing law
These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales. If the customer is based elsewhere in the UK, mandatory consumer rights or local legal rules may still apply where required by law, but the primary legal framework remains as stated. Any dispute shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless another forum is required by applicable law.

11. General provisions
If any part of these terms is found to be unlawful, invalid, or unenforceable, that part shall be treated as severed and the remainder shall continue in full force. No failure or delay by us in exercising any right or remedy shall operate as a waiver of that right or remedy. We may update these Terms and Conditions from time to time, and the version in force at the time of booking will apply to the relevant appointment unless otherwise agreed.

Harold Park Carpet Cleaners retains all rights necessary to manage bookings, pricing, service delivery, and operational safeguards in a fair and lawful manner. By confirming a booking or allowing work to commence, you acknowledge that you have read, understood, and accepted these Terms and Conditions in full. These terms are intended to create a clear and balanced agreement for carpet cleaning services in the UK.